Politique de remboursement

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with all original tags attached and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@routedesoie.com. Returns must be sent to: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Non-Returnable Items The following items cannot be returned:

  • Custom or personalized items (e.g. monogrammed scarves or made-to-order pieces)
  • Final sale items — clearly marked at time of purchase (this exclusion does not apply to EU customers exercising their legal right of withdrawal)
  • Gift cards

All other Route de Soie silk pieces are eligible for return under the conditions above.

Exchanges To exchange an item, return it under our return policy and place a new order once your return is accepted.

European Union — 14-Day Right of Withdrawal If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. Your item must be unworn, unused, with tags attached and in its original packaging. Proof of purchase is required.

Return shipping costs for withdrawal returns are borne by the customer unless otherwise stated at the time of purchase.

This right applies regardless of whether the item was purchased at full price or on sale.

2-Year Legal Guarantee (EU Customers) EU consumers benefit from a 2-year legal guarantee of conformity under EU Directive 2019/771. If your silk piece is defective or does not conform to your order, please contact us at contact@routedesoie.com.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 calendar days of us receiving the returned goods.

If you haven't received your refund after 15 business days, contact us at contact@routedesoie.com.