Terms of service
OVERVIEW Welcome to ROUTE DE SOIE! The terms "we", "us" and "our" refer to ROUTE DE SOIE. ROUTE DE SOIE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ROUTE DE SOIE is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our silk products in our online store. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings. Silk is a natural material and slight variations in texture and sheen are inherent to the fabric and not considered defects.
We do not warrant that the appearance or quality of any products purchased will meet your expectations beyond what is described. All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. ROUTE DE SOIE reserves the right to accept or decline your order for any reason. Your order is not accepted until ROUTE DE SOIE confirms acceptance and processes your payment.
Your purchases are subject to our Return and Refund Policy [LINK]. EU consumers retain their 14-day right of withdrawal regardless of any cancellation terms stated at the time of order.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email.
All prices displayed to EU consumers are inclusive of applicable VAT. For customers outside the EU, prices may be displayed excluding local taxes, duties or import charges, which remain your responsibility.
You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that your credit card information is true and complete, that you are authorized to use it, and that charges will be honored by your card provider.
SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
For EU consumers, risk of loss passes upon physical delivery of the goods to you. For customers outside the EU, risk of loss passes to you once we transfer the products to the carrier.
SECTION 6 - INTELLECTUAL PROPERTY Our Services, including all trademarks, brands, text, displays, images, graphics, video, and audio, are owned by ROUTE DE SOIE, its affiliates or licensors and are protected by French, EU, and international intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted herein are reserved by ROUTE DE SOIE.
ROUTE DE SOIE's names, logos, product and service names, designs, and slogans are trademarks of ROUTE DE SOIE or its affiliates or licensors. You must not use such trademarks without our prior written permission.
SECTION 7 - OPTIONAL TOOLS You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" without any warranties or endorsement. Any use of optional third-party tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS The Services may contain hyperlinks to third-party websites. We are not responsible for the content or accuracy of any third-party websites. If you leave our Services to access third-party sites, you do so at your own risk. Complaints regarding third-party products or services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY [NOTE: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
ROUTE DE SOIE is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make are made directly with ROUTE DE SOIE. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and ROUTE DE SOIE. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ROUTE DE SOIE.
SECTION 10 - PRIVACY POLICY All personal information we collect is subject to our Privacy Policy [LINK]. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies. Information you submit may be transmitted to and shared with Shopify and third parties in other countries in order to provide services to you.
SECTION 11 - FEEDBACK If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial use.
You represent and warrant that you own or have all necessary rights to all Feedback submitted, and that your Feedback complies with these Terms. You are solely responsible for any Feedback you submit and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS There may occasionally be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to change or update information at any time without prior notice.
SECTION 13 - PROHIBITED USES You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon intellectual property rights; (d) to harass, harm or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or spam; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use of the Services.
You also agree not to: (a) upload viruses or malicious code; (b) reproduce, sell or exploit any portion of the Services; (c) collect personal information of others; or (d) use any automated tools, robots, scrapers, or AI agents to access the Services without authorization.
SECTION 14 - AGENTS This section applies if you use or enable any Agent to access or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person without direct supervision.
No Agent may access the Services unless it: (i) identifies itself as an Agent in all HTTP/HTTPS requests; (ii) does not conceal or mimic human behavior; (iii) responds truthfully to any question seeking to determine if interactions are from a human or computer; and (iv) does not circumvent any measures intended to block or limit Agent access. We may limit, including by technical measures, whether and how any Agent accesses the Services.
SECTION 15 - TERMINATION We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to the date of termination. Sections on Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES EXCEPT AS EXPRESSLY STATED BY ROUTE DE SOIE, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Nothing in this section affects EU consumers' statutory rights, including the 2-year legal guarantee of conformity under EU Directive 2019/771.
SECTION 17 - LIMITATION OF LIABILITY TO THE FULLEST EXTENT PROVIDED BY LAW, ROUTE DE SOIE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.
Nothing in this section limits or excludes any liability that cannot be excluded under applicable law, including EU consumer protection laws.
SECTION 18 - INDEMNIFICATION You agree to indemnify and hold harmless ROUTE DE SOIE, Shopify, and our affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of the Services.
SECTION 19 - SEVERABILITY If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of any other provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT Our failure to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us regarding your use of the Services.
SECTION 21 - ASSIGNMENT You may not transfer or assign this Agreement without our prior written consent. We may transfer or assign these Terms without consent or notice to you.
SECTION 22 - GOVERNING LAW These Terms are governed by and construed in accordance with French law. For EU consumers, the mandatory consumer protection laws of your country of residence also apply and cannot be overridden by this clause. Any disputes shall be subject to the jurisdiction of the competent French courts, without prejudice to EU consumers' right to bring proceedings before the courts of their country of residence.
SECTION 23 - HEADINGS The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE We reserve the right to update or replace any part of these Terms at any time. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of those changes. You can review the most current version of the Terms at any time on this page.
SECTION 25 - CONTACT INFORMATION Questions about the Terms of Service should be sent to:
ROUTE DE SOIE
contact@routedesoie.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
SIRET:[INSERT SIRET NUMBER]
TVA intracommunautaire: [INSERT VAT NUMBER]